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Customer Service

Have a question? You can contact us at:

Customer Services

Call Us: 021-34392251 or 021-34392252

WhatsApp Us: 0331 327 4466

Monday to Thursday 10:00 AM to 10:00 PM
Friday & Saturday 10:00 AM to 11:00 PM
Sunday: Holiday

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Subject to the below conditions and exclusions, our footwear is protected against defects in materials and/or workmanship for 30 days from the original date of purchase. An original receipt or other valid proof of purchase is required. If you feel the shoes or accessories purchased have a manufacturer’s defect, Please notify us and return the item to the place of purchase within 3 days of purchase.
Manufacturing defects include, but are not limited to broken hardware/heels/broaches/beads and malfunctioning zippers. This guarantee does not cover normal wear and tear or damages arising from dye transference, accidents, misuse or from any alteration, service or repair performed by any third party other than WalkEaze.
NOTE that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

PLEASE NOTE THE FOLLOWING POLICIES BEFORE YOU MAKE A PURCHASE WITH US:

- No Refunds/No Returns.
- Product(s) can be exchanged within 10 days from the date of purchase/invoice.
- Due to the differences in color, monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- No Exchange Will Be Catered Without Claim ID# & Invoice in Stores & Online.
- For online exchange, orders placed within Pakistan, customers can change their products via any nearest outlet or dispatch us back by providing us CN# on our Whatsapp# +92 (331) 327 4466.
- Products for exchange purpose will be reverted once received by us within 3 to 5 days and a new tracking# will shared to customers for their ease.
- International Orders can be exchanged by sending the item back. Once the item is received the exchanged articles will be dispatched within 3 to 5 business days, Shipping cost will apply accordingly.
- Sale Items Are Strictly Non-Refundable Non-Exchangeable.
- Used Items Will Not Be Catered Under Any Circumstances. 
Fastest way of getting an exchange is to contact us by filing a CLAIM & EXCHANGE FORM in footer of website or emailing us at estore@walkeaze.com or you can call us at +923313274466. Provide all the required information and we will schedule an exchange from your doorstep.
 
Your relationship with WalkEaze. Is truly valued and we’re committed to providing you with the highest level of customer service, Your feedback is very important to us as it allows us the opportunity to improve our service.
If you have any further questions or require any additional assistance, please e-mail us on estore@walkeaze.com or call us at +923313274466
We’re available from 09 AM – 06 PM PST, Monday-Saturday.
Thank you for taking interest in our product !

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