Claims & Exchange
🛡️ Warranty & Defect Policy
Subject to the conditions and exclusions below, our footwear is protected against defects in materials and/or workmanship for 30 days from the original date of purchase. An original receipt or valid proof of purchase is required.
If you believe the product has a manufacturer’s defect, please notify us and return the item to the place of purchase within 3 days.
Manufacturing defects include, but are not limited to:
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Broken hardware, heels, broaches, or beads
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Malfunctioning zippers
This guarantee does not cover:
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Normal wear and tear
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Dye transference
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Accidental damage or misuse
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Alterations, service, or repairs by third parties other than WalkEaze
📦 Note: Customers are responsible for shipping costs when returning defective items for repair or replacement.
🔁 Return & Exchange Policy
📋 Submit a Claim or Feedback
To fill out a claim or submit feedback, please scan the QR code provided on your purchase slip.
Once submitted, our Customer Service Team will contact you within 24 hours.
Thank you for helping us improve your experience with WalkEaze!
Please review the following policies before making a purchase:
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❌ No Refunds / No Returns
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🔁 Exchanges are allowed within 10 days from the purchase or invoice date
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🎨 Color Variation Disclaimer: Slight color or texture variations may occur due to differences in screen settings and photography lighting. Exchanges will not be accepted for these reasons.
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🧾 No Exchange Without Claim ID & Invoice – applicable both in stores and online
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📦 Online Exchanges (within Pakistan):
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Customers may exchange products via any nearest outlet
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Or return them by courier after providing the CN# on WhatsApp: +92 331 327 4466
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🔄 Products sent for exchange will be processed within 3–5 business days, After receiving the product, a new tracking number will be shared upon dispatch
- 🚫 Sale items are strictly non-refundable and non-exchangeable
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🛑 Used items will not be accepted for exchange under any circumstances
How to Request an Exchange
📞 Call Us
021-34392251
021-34392252
💬 WhatsApp Us
0331 327 4466
📧 Email Us
🕒 Working Hours
Monday to Saturday: 10:00 AM – 07:00 PM
Sunday: Holiday
🤝 Our Commitment
Your relationship with WalkEaze is truly valued. We’re committed to providing you with the highest level of customer service. Your feedback is important to us, as it helps us continually improve your experience.
